We aim to make our products as versatile and user friendly as possible. However, due to the hygienic nature of our products we do not offer returns or exchanges during the COVID- 19 Pandemic.
Due to the nature of manufacturing with natural ingredients, there can be slight variations in color, thickness and scent of all bases from batch to batch. These changes are NOT grounds for a return. All sales are final. Due to the nature of our products, we are unable to accept returns and still guarantee purity of product to our customers.
Products will be replaced or refunded, only in the case of a shipping error on our part or damage during shipping only once a claim has been issued by the freight carrier. If we make a mistake, then we will immediately reproduce your product and will ship it to you via the originally requested method of transport. We will not Overnight reproduced product when you originally paid for ground services.
Accidentally ordering the wrong product, not liking the color, feel, texture, scent or any other physical aspect of the product or shelf life issues that may occur to products you have pre-approved or products that you alter after delivery
The hygienic nature of our products is not grounds for refund or return.